Alternative Dispute Resolution

ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES

Last updated: August 17, 2026

In case of any doubt, complaint or dispute related to a Kidchen purchase or service, we recommend that you first contact us at loja@kidchen.pt, so we can try to find a solution directly.

If an agreement cannot be reached, the consumer may resort to an Alternative Dispute Resolution (ADR) entity competent for the dispute in question.

Lisbon Consumer Conflict Arbitration Centre (CACCL)
The CACCL may be competent, in accordance with its respective rules of material, territorial, and value competence, for consumer disputes related to contracts concluded and executed in the Lisbon Metropolitan Area. More information at Lisbon Consumer Conflict Arbitration Centre.

When the conflict is not covered by the competence of this centre, the consumer can consult the updated list of ADR entities on the Consumer Portal and resort to the competent entity for the case.

Electronic Complaints Book
You can also submit a complaint through the Electronic Complaints Book.

The former European online dispute resolution (ODR) platform is no longer available and is therefore not listed on this page.